Shipping & Delivery Policy

At Vaileudecor, we are committed to delivering our premium furniture and home decor to your doorstep with absolute transparency and care. Our shipping process is designed to ensure a seamless experience, whether you are located in the United States or across the European Union.

1. Total Transparency Pricing (All-Inclusive)

We believe that shopping for your home should be as stress-free as the home itself. Our pricing model is built on absolute transparency:

Free Shipping: We offer complimentary shipping on all orders, with no minimum purchase required.
Hassle-Free Experience (DDP): All shipments to the USA and the EU are handled as DDP (Delivered Duty Paid).
No Hidden Fees: We proactively manage all customs formalities, sales taxes, VAT, and import duties. The price you see at checkout is the final price you pay—guaranteed.

2. Trusted Global & Local Partners

To ensure the highest level of safety for your furniture, we partner with world-renowned logistics leaders and reliable local networks:

International Carriers: DHL Express, FedEx, and UPS.
European Local Partners: For final-mile delivery within the EU, we utilize trusted local networks including DPD, GLS, and Hermes to ensure professional handling right to your door.

3. Processing & Delivery Timelines

Each piece of furniture undergoes a rigorous quality control and professional packaging process before dispatch to ensure it arrives in perfect condition.

Handling & Preparation: 1 – 3 business days.
Transit Time - United States: 14 – 17 business days.
Transit Time - European Union: 19 – 22 business days.

Note: These timelines are estimated in business days (Monday – Friday). While we aim for timely delivery, factors such as customs clearance or local logistics peaks may occasionally affect these estimates.

4. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email containing your official tracking number from DHL, FedEx, or UPS. You can monitor your package's journey in real-time directly on the carrier's tracking portal. Please allow 24–48 hours for the initial tracking information to update.

5. Local Support & European Returns

To provide our international clientele with peace of mind, we maintain a physical logistics presence within Europe for efficient support:

EU Logistics Hub: Mihlaer Str. 62, 99826 Bischofroda, Germany.
USA Operations: Please contact support@vaileudecor.com to receive the specific shipping instructions for our nearest US logistics partner.

6. Important Delivery Notes

Address Accuracy: Please ensure your shipping address is correct at checkout. We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.
Damaged Items: While we take extreme care in packaging, if your item arrives damaged, please contact us at support@vaileudecor.com within 48 hours of delivery with photos of the packaging and the product.